Frequently Asked Questions

Common questions clients ask about web / software agency engagement

If you're evaluating whether to work with us, you probably have similar questions to other clients. We've gathered the most common ones below. If your question isn't covered, just ask — we respond within one business day.

How does pricing work?

See our Pricing page for full detail. Short version: we offer fixed-fee pricing on well-defined engagements, hourly for open-ended work, and packages for common situations. Estimates are written, itemized, and free.

How long does a typical engagement take?

It depends entirely on scope. Quick engagements can complete in a single strategy call; more complex situations span weeks or months. Every estimate includes a written timeline. We tell you upfront if our timeline doesn't fit your needs.

What's your availability?

We typically accept new clients within 1-3 weeks of contact. Urgent situations may carry priority pricing. We're honest about availability — we'd rather refer you elsewhere than promise dates we can't hit.

Do you have references?

Yes. We're happy to share references from clients with similar situations to yours. Just ask after the initial conversation.

Are you licensed and insured?

Yes. We carry appropriate insurance and any licenses required for web / software agency engagement in this jurisdiction. Documentation available on request.

What's your guarantee or warranty?

We stand behind our engagement. Specific warranty terms are included in your service agreement. If something we did isn't holding up as expected, we make it right.

What forms of payment do you accept?

Credit and debit cards (major brands), check, ACH, and most digital payment platforms. Payment plans available for larger engagements. We confirm specifics in your service agreement.

Do you require a deposit?

For larger engagements, yes — typically a percentage at agreement signing with the balance paid at milestones or completion. Smaller services are usually billed on completion only.

What if I want to change scope partway through?

Scope changes are normal. We handle them with written change orders — we quote the impact on cost and timeline before proceeding, and you decide whether to approve.

What if I'm not happy with the work?

Tell us. Most issues we hear about can be addressed quickly when raised early. We'd rather hear about a concern and fix it than have you leave unhappy.

Do you offer free initial consultations?

Yes. Your first strategy call or initial conversation is free with no obligation. We use it to understand your situation; you use it to evaluate whether we're a fit.

What if I just have a quick question?

Reach out — phone, email, or contact form. Quick questions get answered without an appointment. If your question turns out to need more in-depth conversation, we'll suggest a proper strategy call.

Can you handle complex or unusual situations?

Most situations we see are within our experience. For unusual or highly specialized needs, we either bring in additional expertise or refer you to someone better suited. We'll be honest about what we're equipped to handle.

Will I get the same person every time?

For most clients, yes — continuity matters. The team you start with is typically the team you continue with. When that's not possible, we coordinate so the next person knows your situation.

How do I get started?

Use our contact form, call, or schedule a time. Initial conversations are free with no obligation.